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Privacy Policy

Last updated: April 20, 2026

Covenant Senior Benefits ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our agency.

We take your privacy seriously and strive to comply with all applicable laws and regulations concerning the protection of personal information, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant healthcare privacy laws. Please read this Privacy Policy carefully to understand how we handle your personal information. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and maintain the following types of personal information when you engage with our Medicare agency:

Personal Identifiable Information (PII)

  • Name
  • Address
  • Date of birth
  • Social Security Number
  • Medicare and health insurance information

Health Information

  • Medical history
  • Health conditions
  • Prescription and treatment information

Contact Information

  • Email address
  • Phone number

Technology & AI-Related Information

  • Interactions with our digital tools, including AI-assisted chat or communication platforms used to provide customer service and appointment scheduling
  • Device and usage data (e.g., IP address, browser type, interaction logs) collected for security, fraud prevention, and service improvement

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Provide Services: To facilitate your enrollment in Medicare and provide you with related healthcare services.
  • Verify Eligibility: To determine your eligibility for Medicare and related benefits.
  • Billing and Payment: To process payments for Medicare plans and services.
  • Communication: To send you important information about your Medicare coverage, updates, and other relevant communications.
  • Customer Support: To respond to your inquiries and provide customer support.
  • Improve Services & AI Tools: To analyze and improve our services, including the development of new programs, digital tools, and AI-assisted solutions that help us provide faster, more accurate support.
  • Legal Compliance: To comply with legal and regulatory requirements, including reporting obligations to government agencies.

3. How We Protect Your Information

We take the security of your personal information seriously and employ reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

When AI-powered systems are used, we implement strict controls to:

  • Limit exposure of sensitive data (such as Medicare or health information)
  • Ensure data is processed securely and ethically
  • Restrict access to authorized employees and trusted service providers

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (including secure AI-assisted platforms) who assist in carrying out our services, subject to appropriate contractual safeguards.
  • Legal Requirements: We may disclose your information as required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our agency, your personal information may be transferred to the acquiring entity.
  • Mobile Data Disclosure: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, and delete your information, as well as the right to opt-out of certain communications.

To exercise these rights, please contact us at:

Covenant Senior Benefits
Phone: (484) 859-8428
Website: Covenantseniorbenefits.com

6. Use of Artificial Intelligence (AI)

We may use secure, HIPAA-conscious AI tools to assist with customer service, appointment scheduling, and internal process improvement. AI may be used to:

  • Generate faster responses to inquiries
  • Provide reminders or confirmations of appointments
  • Support administrative functions

We do not use AI to make decisions about your Medicare eligibility, coverage, or benefits. All final determinations are made by licensed insurance professionals.

You can request more information about our use of AI or opt out of AI-assisted communications by contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and notify you of any significant changes.

© 2026 Covenant Senior Benefits

Terms of Service

Last updated: April 20, 2026

1. Introduction

Welcome to Covenant Senior Benefits LLC ("Website"). These Terms of Service ("Terms") govern your use of our website located at covenantseniorbenefits.com (together or individually, the "Service"), operated by Covenant Senior Benefits LLC ("Company", "we", "our", or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access the Service.

2. Accounts

When you create an account with us, you must provide accurate, complete, and up-to-date information at all times. Failure to do so constitutes a breach of these Terms and may result in immediate termination of your account.

You are responsible for safeguarding your password and for any activities or actions performed under your account credentials. You agree not to disclose your password to any third party and to notify us immediately upon becoming aware of any unauthorized access or use of your account.

3. Content

Our Service may allow you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other materials ("Content").

You are responsible for the Content you post or share through the Service, including its legality, reliability, and appropriateness. By posting Content, you grant Covenant Senior Benefits LLC a non-exclusive, royalty-free, worldwide license to use, modify, publicly display, and distribute such Content in connection with operating and improving the Service.

4. Intellectual Property

The Service and its original content (excluding Content provided by users), features, design, and functionality are and will remain the exclusive property of Covenant Senior Benefits LLC and its licensors.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Covenant Senior Benefits LLC.

5. Termination

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

6. Limitation of Liability

In no event shall Covenant Senior Benefits LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages—including, without limitation, loss of profits, data, use, goodwill, or other intangible losses—resulting from:

  • Your access to or use of (or inability to access or use) the Service;
  • Any unauthorized access to or use of our servers or any personal information stored therein; or
  • Any interruption, error, or omission in the Service.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of the [Your State/Country], without regard to its conflict of law provisions.

8. Changes to Service

We reserve the right to modify, suspend, or discontinue any part of the Service, or any content or materials provided through it, at our sole discretion without notice. We will not be liable if any part of the Service becomes unavailable at any time or for any period.

9. Amendments to Terms

We may revise these Terms at any time by posting the updated version on our website. Your continued use of the Service after such modifications constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

10. Contact Us

If you have any questions about these Terms, please contact us:

Covenant Senior Benefits LLC
Email: [email protected]
Phone: (484) 859-8428

© 2026 Covenant Senior Benefits