Legal

Privacy Policy

Covenant Senior Benefits — last updated April 20, 2026

Covenant Senior Benefits (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our agency.

We take your privacy seriously and strive to comply with all applicable laws and regulations concerning the protection of personal information, including HIPAA and other relevant healthcare privacy laws. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal identifiable information (name, address, date of birth, Social Security Number, Medicare and health insurance information), health information (medical history, health conditions, prescription and treatment information), contact information (email address, phone number), and technology/AI-related interaction data (device and usage data, interactions with AI-assisted chat or scheduling tools).

2. How We Use Your Information

Provide services — facilitate your Medicare enrollment and related healthcare services.
Verify eligibility for Medicare and related benefits.
Billing and payment processing for Medicare plans and services.
Communication — send you important information about your coverage.
Customer support — respond to inquiries.
Improve services and AI tools — analyze and improve the products and support we offer.
Legal compliance — meet regulatory and reporting obligations.

3. How We Protect Your Information

We employ reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. When AI-powered systems are used, we implement strict controls to limit exposure of sensitive data, process data securely and ethically, and restrict access to authorized employees and trusted service providers.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service providers (including secure AI-assisted platforms) under appropriate contractual safeguards.
Legal requirements — when required by law, regulation, or legal process.
Business transfers in the event of a merger, acquisition, or sale of the agency.

Mobile Data Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g. customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, and delete your information, as well as the right to opt out of certain communications. To exercise these rights, please contact us:

Covenant Senior Benefits
Phone: (484) 859-8428
Website: covenantseniorbenefits.com

6. Use of Artificial Intelligence (AI)

We may use secure, HIPAA-conscious AI tools to assist with customer service, appointment scheduling, and internal process improvement. AI may be used to generate faster responses to inquiries, provide reminders or confirmations of appointments, and support administrative functions.

We do not use AI to make decisions about your Medicare eligibility, coverage, or benefits. All final determinations are made by licensed insurance professionals. You can request more information about our use of AI or opt out of AI-assisted communications by contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and notify you of any significant changes.